At INFOPLAYNET IT SOLUTIONS, we are committed to safeguarding the privacy and security of your personal information. This Privacy Policy explains how we collect, use, share, and protect your data in accordance with the Protection of Personal Information Act (POPIA) and other applicable data protection laws.

By accessing or using our eCommerce store, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information

We may collect personally identifiable information, which may include (but is not limited to):

  • Full name

  • Contact details (email address, phone number, physical address)

  • Billing and payment information

  • Order history and transaction records

  • Preferences, feedback, and communication records

1.2 Non-Personal Information

We may also collect non-identifiable data to enhance your online experience, including:

  • Device details (IP address, browser type, operating system)

  • Website usage data (pages viewed, time spent, clicks, and navigation paths)

2. How We Use Your Information

Your information may be used for the following purposes:

  • To process, fulfill, and manage your orders

  • To provide customer support and respond to inquiries

  • To improve our website, services, and product offerings

  • To send promotional and marketing materials (only with your consent)

  • To comply with applicable legal or regulatory obligations

3. Data Security

We implement industry-standard security measures to protect your personal data against unauthorized access, misuse, alteration, or loss. While we take all reasonable steps to safeguard your data, no method of online transmission or electronic storage is 100% secure, and we cannot guarantee absolute protection.

4. Disclosure of Information to Third Parties

We do not sell or rent your personal information. However, we may share your data under the following circumstances:

  • With trusted service providers and partners who assist in processing payments, delivering orders, or providing technical support

  • With legal or regulatory authorities if required by law or to comply with a legal obligation

All third-party providers are contractually bound to handle your information securely and only for the intended purposes.

5. Your Rights

In accordance with data protection laws, you have the right to:

  • Access and request a copy of the personal data we hold about you

  • Update or correct your personal details

  • Object to the processing of your data for certain purposes

  • Withdraw consent to receive marketing communications at any time

  • Request deletion of your personal information, subject to legal or contractual obligations

To exercise any of these rights, please contact us using the information provided below.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, analyze traffic, and personalize your experience. You can adjust your cookie preferences through your browser settings. Disabling cookies may impact certain features of the site.

7. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy as needed. Any changes will be posted on our website with an updated “Effective Date.” We encourage users to review this policy periodically.

8. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or how we handle your data, please reach out to us at:

Email: support@infoplaynet.co.za
Address: 26 Ernest Oppenheimer Street, Vasco Da Gama House, 2nd Floor (West Wing), Bruma, Johannesburg