Refund & Return Policy – INFOPLAYNET IT SOLUTIONS

At INFOPLAYNET IT SOLUTIONS, customer satisfaction is our top priority. We are committed to delivering quality products and services. However, we understand that there may be instances where returns or refunds are necessary. This Refund & Return Policy outlines the conditions and procedures to ensure a fair, transparent, and legally compliant process.

Please note: We adhere to the provisions of the Consumer Protection Act (CPA) of South Africa regarding the return of goods.

1. Eligibility for Refund or Return

1.1 Defective or Damaged Products

If you receive a product that is defective or damaged:

  • Notify our customer support team within 7 calendar days of receiving the item.

  • Provide clear photographic evidence of the defect or damage.

  • We will assess the claim and, if validated, provide instructions for the return.

  • A replacement, repair, or full refund will be offered, depending on product availability and your preference.

1.2 Incorrect Product Received

If you receive a product different from what you ordered:

  • Notify us within 24 hours of receiving the item.

  • We will arrange for the return and shipment of the correct item at no additional cost.

  • A refund may be issued upon return if a replacement is not available.

1.3 Change of Mind (Opened Items)

If you change your mind after purchasing and opening the item:

  • Returns are accepted within 5 working days from the date of purchase.

  • A 25% restocking fee will be deducted from your refund.

  • Product must be returned in original condition, with all accessories and documentation included.

2. Refund & Return Process

2.1 Step 1: Contact Customer Support

Send a refund or return request to support@infoplaynet.co.za.
Include:

  • Your order number

  • A detailed description of the issue

  • Relevant photos, if applicable

2.2 Step 2: Return Authorization

If your request is approved, our team will issue a Return Authorization (RA) and provide instructions on how and where to return the product.

2.3 Step 3: Return the Item

  • Items must be returned in original packaging with all components and documentation.

  • INFOPLAYNET will cover return shipping costs within South Africa.

  • Customers outside South Africa or using other carriers bear the risk and cost of return shipping.

  • We are not responsible for goods damaged or lost before they reach our return facility.

2.4 Step 4: Refund Issuance

  • Once the returned item has been inspected and approved, a refund will be issued to your original payment method.

  • Ineligible returns or items received in poor condition may be subject to partial refunds or rejection.

3. Processing Time

Refund processing typically takes 3 to 5 working days from the date of return approval. However, actual timing may vary depending on your bank or payment provider.

4. Contact Us

For any questions or concerns regarding this policy, please contact:

Email: support@infoplaynet.co.za
Office Address: 26 Ernest Oppenheimer Street, Vasco Da Gama House, 2nd Floor (West Wing), Bruma, Johannesburg

This policy is subject to change without prior notice. Please review it periodically for updates.